Help
For this screen
What do I need to list my shop, and how long does it take?
You need a phone with WhatsApp and about five minutes.
You sign in with a code we send on WhatsApp. Then you fill four short screens.
- Find your shop. Your shop on the map, its name, address and PIN code.
- Your perk. One line that says what members get.
- Check and agree. Read your details and the agreement, then tick the box.
- How members see you. A preview. Nothing is sent until you say yes.
Each field saves as you type. You can stop and come back.
Listing is free. Nothing is charged automatically.
Want to look first? See your shop on Enlave shows your shop on the network before you give a phone number.
A person at Enlave checks every listing before members see it. You'll get a WhatsApp message when it's live.
Some limits. You can start up to 3 listings a day. You can have one listing in review at a time.
What does Enlave cost now?
This is our agreement today. It says:
- "Free until Enlave has sent you 20 new customers. After that you pay per new customer or monthly, at the price we agree."
- "Never billed: sign-ups, scans, repeat visits, your own customers and regulars."
- "Either side can leave with 30 days' notice. Prices change only with a new agreement you accept."
Nothing is charged automatically.
Your own loyalty card: Coming soon.
Once your listing is live, you can read the agreement you accepted on your agreement page.
How do I reach a person at Enlave, and what if I sent STOP?
Tap Help on any Enlave for Business screen, then "Message Anil on WhatsApp". WhatsApp opens with a short line that names the screen you were on. Send it, and add your question.
Already in WhatsApp? Start your message with SUPPORT. It is saved for the Enlave team, and they reply there.
When we answer. Anil answers 10 am to 7 pm, Monday to Saturday, except public holidays. A message sent outside those hours waits for the next working day.
What STOP does. Send STOP to Enlave on WhatsApp and Enlave stops every WhatsApp message to you. Sign-in codes you ask for still arrive. That means no message when your listing is live or sent back. Your listing still shows it.
While messages are off, a message you start with SUPPORT or HELP still reaches the Enlave team, and they reply there. Enlave also answers START, SIGN IN and JOIN. Anything else gets one line a day: "Messages from Enlave are off. Send START to turn them back on, or start a message with SUPPORT to reach a person."
To talk to us after STOP, start your message with SUPPORT. Messages can stay off.
Owners can also switch it on your overview, under WhatsApp. Off stops every WhatsApp message from Enlave except sign-in codes you ask for. A message you start with SUPPORT still reaches a person.
Some things always need a person, such as approving a listing, prices and invoices.
Anil from Enlave answers on WhatsApp, 10 am to 7 pm, Monday to Saturday.
Message Anil on WhatsAppNew customers, sent to your counter.
List free. Nothing is charged automatically.
About five minutes on your phone.
Two ways to be on Enlave.
On the Enlave network Free
Your shop and one perk show on Discover and on members' cards near you. Members use the Enlave card they already have.
Your own card Coming soon
Your logo, colours and reward in your customers' Wallet.
Your scanner reads either card.
Sample cards. Answer four questions to see your own. No phone number needed.
How it works.
- Put your shop on Enlave, with one thing card holders get.
- We check it before members see it, usually the same day.
- Your staff scan cards with any phone. No app, no till.
No ads to your customers.
You can't message card holders, and Enlave never sends them ads, so the card stays quiet. Enlave may send a member their own reward notice when their visit earns one.
Changes, usually the same day.
Tell us the change. Cards usually update the same day. No per-message fee, no DLT, no template approval.
What you pay.
Free listing. Nothing is charged automatically.
Your own card: Coming soon.
Questions.
- What if no one walks in? You pay nothing today, and nothing is charged automatically.
- Can I cancel any time? Yes. Either side can leave with 30 days' notice. If you had your own card, your customers keep their Enlave card.
- Do my customers need an app? No. The card lives in Apple Wallet or Google Wallet, or in the phone's browser.
- Who sees my customers' details? Your scanner shows each visit. Customers lists each customer by member number, never by name. Staff see a member's first name when they scan; their phone number stays with Enlave.