Help

For this screen

Can I stop and come back later?

Yes. Each field saves as you type. "Saved as you type. Finish any time." shows when it has.

Tap Finish later at the bottom of any screen to stop.

To come back, open enlave.com/business/list and sign in with your WhatsApp code. We open the screen you stopped at.

Send me the link on WhatsApp. This button shows only if you messaged Enlave on WhatsApp in the last 24 hours. WhatsApp lets us reply only inside that window. If you don't see it, bookmark the page.

If your WhatsApp messages from Enlave are off, we can't send the link. Bookmark the page instead.

If we sent your listing back, your changes and our note are kept too.

The tick on Check and agree is kept only once you tap Next. If you stop before that, tick it again when you come back.

How do I reach a person at Enlave, and what if I sent STOP?

Tap Help on any Enlave for Business screen, then "Message Anil on WhatsApp". WhatsApp opens with a short line that names the screen you were on. Send it, and add your question.

Already in WhatsApp? Start your message with SUPPORT. It is saved for the Enlave team, and they reply there.

When we answer. Anil answers 10 am to 7 pm, Monday to Saturday, except public holidays. A message sent outside those hours waits for the next working day.

What STOP does. Send STOP to Enlave on WhatsApp and Enlave stops every WhatsApp message to you. Sign-in codes you ask for still arrive. That means no message when your listing is live or sent back. Your listing still shows it.

While messages are off, a message you start with SUPPORT or HELP still reaches the Enlave team, and they reply there. Enlave also answers START, SIGN IN and JOIN. Anything else gets one line a day: "Messages from Enlave are off. Send START to turn them back on, or start a message with SUPPORT to reach a person."

To talk to us after STOP, start your message with SUPPORT. Messages can stay off.

Owners can also switch it on your overview, under WhatsApp. Off stops every WhatsApp message from Enlave except sign-in codes you ask for. A message you start with SUPPORT still reaches a person.

Some things always need a person, such as approving a listing, prices and invoices.

What do I need to list my shop, and how long does it take?

You need a phone with WhatsApp and about five minutes.

You sign in with a code we send on WhatsApp. Then you fill four short screens.

Find your shop. Your shop on the map, its name, address and PIN code.
Your perk. One line that says what members get.
Check and agree. Read your details and the agreement, then tick the box.
How members see you. A preview. Nothing is sent until you say yes.

Each field saves as you type. You can stop and come back.

Listing is free. Nothing is charged automatically.

Want to look first? See your shop on Enlave shows your shop on the network before you give a phone number.

A person at Enlave checks every listing before members see it. You'll get a WhatsApp message when it's live.

Some limits. You can start up to 3 listings a day. You can have one listing in review at a time.

List your business

All merchant help

Anil from Enlave answers on WhatsApp, 10 am to 7 pm, Monday to Saturday.

Message Anil on WhatsApp

Enlave for Business

Merchant help

Can I get my customers' phone numbers or message them?
No. Members stay Enlave members. You see your customers by member number, never their name, phone or birth month, and no one can message members through Enlave.
Can I stop and come back later?
Yes. Your listing saves as you type. Come back to /business/list and sign in, and we open the screen you stopped at.
How do I add staff, and how does a scan work?
Add someone on Team, send the invite from your phone, and they scan members' cards at /merchant/scan.
How do I find my shop on the map?
Search Google Maps, paste a Maps link, or place it yourself. Then tap your shop's door so members get the right directions.
How do I reach a person at Enlave, and what if I sent STOP?
Tap Help on any business screen to message Anil on WhatsApp. After STOP, a message you start with SUPPORT still reaches a person.
I don't have GST. Can I still list my shop?
Yes. A GSTIN is optional. Today a person at Enlave checks every listing by hand.
I'm listed and no one has come. What now?
Some things to check and try. Enlave can't promise customers, but these help members find you and get counted.
What am I agreeing to when I send my listing?
The Check and agree screen shows your details, how you'd like to pay later, and the agreement. You tick to agree, preview, then send.
What does Enlave cost now?
Our agreement today, quoted word for word.
What do I need to list my shop, and how long does it take?
A phone with WhatsApp and about five minutes. Listing is free, and nothing is charged automatically.
What do the numbers on my overview mean?
Each number on your overview counts members' first visits to your shop this month, recorded by a scan.
What do the scanner's messages mean?
What each line on the scanner means and what to do next.
What happens after I send my listing?
A person at Enlave checks it in working hours. You get a WhatsApp message when it is live, or a note if something needs changing.
What makes a good perk?
One line that says what members get. A real perk works best, such as a seat, a taste or a first look. Not a discount.
What will members see about my shop?
Your place name, your kind of place and your perk, on Discover and on their Enlave card. The preview screen shows each view.
Where is my poster and join code, and where should they go?
Download your poster and table tent, or order printed copies free. Your join code credits new members to your shop.
Why do you need my PIN code?
Your PIN code is part of your shop's address. We need it before we can check your listing.